BLVC is operated by VisitBritain and is a one-stop-shop for visitors to London and Britain. The tourist information centre provides free information, travel and destination advice and itinerary planning by the highly trained information staff, in at least eight different languages. Visitors can redeem their London Pass  vouchers and purchase Transport for London Travelcards. BLVC also offers a range of commercial services such as a travel agent, ticket agent, currency exchange provided by Thomas Cook, VAT refunds and a souvenir shop. Visitors to the centre can also access the web in the internet lounge.